{"id":2831,"date":"2019-08-27T15:10:58","date_gmt":"2019-08-27T15:10:58","guid":{"rendered":"https:\/\/virtuallandlines.co.za\/?p=2831"},"modified":"2019-08-27T15:11:53","modified_gmt":"2019-08-27T15:11:53","slug":"benefits-of-cloud-based-unified-communications-for-businesses","status":"publish","type":"post","link":"https:\/\/vltelecom.com\/vl2022\/benefits-of-cloud-based-unified-communications-for-businesses\/","title":{"rendered":"Benefits of Cloud-Based Unified Communications for Businesses"},"content":{"rendered":"\n
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While VOIP and\nhosted PBX solutions are well established, businesses in South Africa are\nincreasingly looking to their providers to deliver a more comprehensive package\nof services: Cloud-based unified communications.<\/p>\n\n\n\n

What is Cloud-Based Unified Communications?<\/strong><\/strong><\/h2>\n\n\n\n

As the name\nsuggests, cloud-based unified communications bring together the core features\nof a virtual telephony solution (such as VOIP) with a range of additional options\nlike messaging, video calls, conference calls and screen sharing (to name but a\nfew).<\/p>\n\n\n\n

As a cloud-based\nsolution, these features are supported by off-site hardware maintained by the\nprovider. The end user is able to tap into these resources on demand \u2013 as such,\nthe label UCaaS (Unified Communications as a Service) is also sometimes used.<\/p>\n\n\n\n

How Can Cloud-Based Unified Communications Help My Business\nGrow?<\/strong><\/strong><\/h2>\n\n\n\n

The best VOIP\nproviders in South Africa are able to support their clients\u2019 adoption of\ncloud-based unified communications. Embracing this technology is now recognised\nas one of the most effective ways for forward-thinking businesses to transition\nto scalable, future-proof, off-site infrastructure.<\/p>\n\n\n\n

Hosted PBX<\/strong><\/h2>\n\n\n\n

Hosted PBX remains\nat the core of any effective cloud-based unified communications solution. A\ncapable hosted PBX plan will deliver a diverse range of enterprise-level\nfeatures \u2013 at a price that\u2019s affordable for SMEs.<\/p>\n\n\n\n

Options like call\nqueues, call recording and recorded greetings support a more efficient\nworkflow, enhanced accountability and stronger branding respectively. What\u2019s\nmore, since a hosted PBX lives in the cloud, the entire solution should be\nmanageable from wherever you choose to connect.<\/p>\n\n\n\n

Cost Savings<\/strong><\/h2>\n\n\n\n

There are\nopportunities for businesses to save money at every stage of the process, from\nimplementation through to maintenance. Obvious upfront costs like hardware\ninstallation are minimised, while maintenance and upgrades to the off-site\nhardware are the responsibility of the provider.<\/p>\n\n\n\n

Beyond VOIP<\/strong><\/h2>\n\n\n\n

The sheer diversity\nof additional features available within a cloud-based unified communications\nsolution reduces the need for businesses to acquire (or even develop)\nadditional apps or software. And because multiple features can be integrated\ninto one app, productivity is improved, while the need for staff training is\nreduced.<\/p>\n\n\n\n

By negating the\nlead time and learning curve linked to piecemeal software solutions, business\nowners can instead leverage their own time \u2013 and that of their staff \u2013 to drive\ngrowth.<\/p>\n\n\n\n

Next Steps<\/strong><\/h2>\n\n\n\n

As a leading VOIP\nprovider in South Africa, VL Telecom also provides clients with comprehensive\nunified solutions. We invite you to learn more about the features of our cloud-based unified\ncommunications platform<\/a>.<\/p>\n