The Virtual Landline Promise!

If at any time in the first 30 days you feel that we did not live up to our promises and you choose to cancel your services, we’ll pay you back what you’ve paid us on that package, up to the point that you cancel – no strings attached, no questions!

Why offer a 30 day money back guarantee?

We believe that we are the best and our service offerings are world-class and we don’t want you to hesitate for even a moment to be our client. If we don’t deliver on our service promise, you can choose to leave us at any time in the first 30 days of your chosen product and we will pay you back. It is truely as simple as that. If we don’t deliver, you don’t pay.

How the Guarantee works:

Select your number and sign up. Make that important decision – did we not live up to our promise. Cancel your service with us within the first 30 days. Submit your refund claim by sending an email to cancellations@virtuallandlines.co.za. We pay you back everything you have paid us up to the point of cancelling.

The Small Print

The 30 day money back guarantee is subject to the following conditions not being met:

– Call Quality.
– Service Availability.
– Feature limitations.

The 30 day money back guarantee does not apply to usage, training or under-utilisation of your landline.