REGISTRATION REQUIREMENTS

When purchasing a Virtual Number in certain countries you are required to submit supporting documentation or information.

Registration Requirements

The following countries require registration:

Required Documents
Country Local National Toll-Free Shared cost Mobile
Australia – N/A – – 1, 2, 3, 7
Bahrain 1, 2, 4, 7 N/A 1, 2, 4, 7 N/A N/A
Belgium 1, 5 1, 4 – N/A N/A
Bolivia N/A N/A 1, 3, 8 N/A N/A
Bosnia & Herzegovina N/A N/A 1, 3 N/A N/A
Bulgaria 1, 6 N/A – N/A N/A
China*a,d,g,i 1, 2, 3, 7 N/A N/A 1, 2, 3, 7 N/A
Costa Rica*h,k N/A 1, 3 1, 2, 3, 7, 8 N/A N/A
Croatia*h 1, 2, 3 N/A – N/A N/A
Cyprus*b 1, 2, 3, 7 1, 2, 3, 7 – N/A N/A
Ecuador N/A N/A 1, 3, 8 N/A N/A
France 1, 5 1, 3 1, 4 N/A N/A
Georgia 1, 6 – – N/A N/A
Germany*c 1, 2, 6, 7, 8 1, 4 1, 2, 4, 7 N/A N/A
Greece 1, 4 N/A N/A N/A N/A
Hong Kong N/A 1, 2, 4, 7 1, 3 N/A N/A
Hungary 1, 6 1, 4 N/A N/A N/A
Iceland N/A N/A 1, 3 N/A –
India N/A N/A 1, 3 N/A N/A
Indonesia N/A N/A 1, 3 N/A N/A
Ireland 1, 5 – – – N/A
Italy 1, 5 N/A – N/A N/A
Japan 1, 2, 3, 7 1, 2, 3, 7 – N/A N/A
Luxembourg N/A 1, 3 1, 3 N/A N/A
Malaysia*d N/A N/A 1, 3 N/A N/A
Malta N/A 1, 2, 4, 7 N/A N/A N/A
Netherlands*d,g 1, 4 1, 4 1, 3 N/A –
Portugal N/A 1, 4 – N/A N/A
Russian Fed. 1, 3 N/A – N/A N/A
Singapore 1, 2, 3 N/A 1, 3 N/A N/A
South Africa*e,h 1, 2, 5, 7 1, 2, 3, 7 1, 2, 3, 7 N/A N/A
Spain 1, 4 1, 4 – N/A N/A
Switzerland 1, 4 N/A 1,4 N/A N/A
Thailand*d 1, 3 1, 3 1, 3 N/A N/A
Turkey*f 1, 2, 3 1, 2, 3, 7 N/A N/A N/A
Ukraine*j 1, 2, 3 N/A – N/A –
United Arab Emirates N/A N/A 1, 3 N/A N/A
Uruguay N/A N/A 1, 3, 8 N/A N/A

– User registration is not required
– N/A DIDs not available

Required Document List:

  • Name, business name and contact phone numbers.
  • Passport or ID copy. In case registration process is performed under a company name, company registration certificate shall be provided instead of passport or ID copy.
  • Address worldwide.
  • Local address in the same country as DID ordered.
  • Local address in the same area as DID ordered.
  • Local address in the same city as DID ordered.
  • Proof of address form (copy of utility bill no older than 6 months).
  • Specific registration form needs to be filled in and signed by the end user. You will be provided with the required form during registration process.
Virtual Landline Features

*b – Cyprian company certificate should be provided in case registration is performed under company name.
*c – Germany company certificate should be provided in case registration is performed under company name.
*d – The detailed service description of DID usage.
*e – Passport or ID copy: South African national identity document; South African biometric national identity card; passport (issued by any country).
*f – For Local DID registration: Turkish ID card copy; Turkish mobile phone number; the latest invoice for mobile phone number. Verification code is sent to indicated mobile phone number. For Turkey National numbers, registration details/documents must be in Latin characters.
*g – Chinese, Shared Cost DID and Netherlands, Toll-Free registration process cannot be performed under personal details.
*h – In case registration process is performed under a company name, company registration certificate shall be provided along with passport or ID copy.
*i – China Local registration requires 2 ID copies and 2 proof of address forms (no older than of 3 months) to be provided.
*j – Ukrainian Local DID registration process cannot be performed under a company name.
*k – In case Costa Rican Toll-Free registration process is performed under a company name, power of attorney letter stating the person who is eligible to represent the company is also needed.